ORDERED THE WRONG SIZE AND NEED TO EXCHANGE?
Please follow our size chart guide and carefully measure your dogs girth to choose the correct size. In the event that you need to exchange for a size up or down we will gladly exchange your harness as follows:
Condition
The returned harness must remain in new saleable condition with tags on, all straps shortened to smallest setting and completely free of all dog hair.
Timeframe
The customer is required to notify Top Dog Harness via email: to hello@topdogharness.com.au within 14 days from the date of purchase that an exchange is required. Requests submitted after 14 days will not be accepted.
Costs
Postage of the returned harness back to us and of the new harness back to you will be at the customer’s expense. When returning your harness either include a $10 note or a prepaid Australia Post satchell so that we can send back your chosen size.
Out of Stock
In the event that we do not have your preferred colour available in the new size you will be offered to choose between:
- An alternative in stock colour in the new size,
- To wait for the next shipment that will include your chosen colour in the new size, or
- Full refund (postage cost of returning the harness is still the customers expense)
RETURNS FOR ANY OTHER REASONS
Returns are accepted as follows:
Condition
The returned harness must remain in new saleable condition with tags on, all straps shortened to smallest setting and completely free of any dog hair.
Timeframe
The customer is required to notify Top Dog Harness via email: to hello@topdogharness.com.au within 14 days from the date of purchase that a return is required. Requests submitted after 14 days will not be accepted.
Costs
Postage of the returned harness back to us will be at the customer’s expense.
A restocking administration fee of $20 will be charged.
Once the returned harness has been received and assessed as meeting the above conditions your refund will be processed via PayPal / Stripe less $20 restocking administration fee.
My favourite harness
The Haqihana Double H harness is my favourite harness as the extra strap allows security for dogs such as greyhounds who can wiggle out of normal harnesses. Thank you!
Amazing business
Amazing business! I ordered harness and leash and my order arrived very quickly. They even included a small card with my Whippet’s name ‘Maeve’, so cute! Highly recommend.
Feeling inspired?
If you are ready to change your dog's walking experience purchase your Haqihana Harness and Leash today from our online store.